Gold Thread Embroidery Studio offers premium custom embroidery for businesses, special events, gifting, and personal keepsakes. Services include embroidered apparel and accessories such as polos, hats, jackets, sweatshirts, bags, baby items, and more.

The best file to provide is a DST embroidery file. If an embroidery file is not already available, digitizing will be required before production begins. You may submit vector files, such as SVG or a high-resolution PNG with a transparent background.

Digitizing is the process of converting your logo or artwork into a stitch file that an embroidery machine can read. This step is essential to ensure your design stitches out cleanly and professionally.

Yes. New logos and custom artwork may require a one-time digitizing/setup fee, which varies based on the complexity of the design.

Order minimums may vary depending on the item, design, and overall scope of the project.

I source apparel and accessories for your project. Customer-provided garments may be accepted on a case-by-case basis; however, I am not responsible for issues that may arise during production, including manufacturer defects, hoop marks, scorching, or damage to customer-supplied items.

Each item is made to order, and standard processing time is typically 7–10 business days. Shipping time is separate from processing time and is determined by the shipping method selected at checkout.

Please note that larger, custom, or wholesale orders may require additional production time. If applicable, an estimated turnaround will be discussed before production begins.

Rush orders may be available depending on current workload and product availability. Additional rush fees may apply.

Yes. Approval of design details, spelling, placement, thread colors, garment selection, and quantity is required before production begins.

I do my best to closely match brand colors using available embroidery threads, but exact matches cannot always be guaranteed due to thread availability and differences between digital screens and physical thread.

Common embroidered items include polos, jackets, sweatshirts, hats, beanies, bags, aprons, towels, baby apparel, and other custom branding pieces. Some specialty items may require prior evaluation.

Pricing is based on several factors, including stitch count, design complexity, item type, placement, quantity, and whether digitizing is required.

Yes. Bulk pricing may be available for larger orders, team apparel, events, or ongoing business partnerships.

I can only embroider logos, artwork, or designs that you own or have permission to use. By submitting any design, you confirm that you have the legal right to reproduce it.

Because all items are custom-made to order, all sales are final.

I do not accept returns, refunds, or exchanges on custom embroidered items once production has begun or the order has been completed.

Please review all order details carefully before approving your order, including:

• spelling

• sizing

• garment selection

• thread colors

• design placement

• quantity

If there is an issue caused by an error on my part, please contact me within a reasonable time after receiving your order so the issue can be reviewed and an appropriate resolution can be determined.

No refunds, returns, or replacements will be issued for customer-provided garments or items.

Customer-provided garments and accessories may be accepted at my discretion. While every effort is made to handle all items with care, Gold Thread Embroidery Studio is not responsible for damage, defects, scorching, hoop marks, misalignment caused by garment construction, or other issues that may occur during the embroidery process on customer-supplied items.

By providing your own items, you acknowledge and accept this risk.

It is the customer’s responsibility to carefully review and approve all order details prior to production. Approval includes, but is not limited to:

• spelling and wording

• thread color selection

• design placement

• garment style and size

• quantity ordered

Once approval is given and production begins, changes may not be possible.

Customers are responsible for ensuring they have the legal right to use any logo, artwork, design, or text submitted for embroidery.

By submitting a design for production, you confirm that you either own the rights to the design or have obtained permission from the rightful owner to reproduce it.

Gold Thread Embroidery Studio reserves the right to decline any order that appears to infringe on copyright or trademark protections.